FAQ

Rush services that allow your order to ship in less than the normal 4 week timeline may be available. Please contact your sales rep for further details. Note that surcharges will apply for rush services

LESS THAN MINIMUM ORDERS This policy covers: Under minimum (10 pieces) Spirit wear add-ons Fill-ins Pre-Production Samples There are two charges possible on orders where either a SKU is under 10 pieces and/or a total order is under 10 pieces OP-MIN-SKU Under Min. (SKU under 10) $10 -If any item on the order is under 10 pieces, a charge of $10 per SKU/Design under 10 pieces is charged OP-MIN-ORDER Under Min. (Order under 10) $20 -If the total quantity of items ordered between all SKU/designs is under 10 pieces, a charge of $20 is charged once on the order. Details and examples: If the total order is 1-piece (Fill-in from a previous order or a pre-production sample) the price is the 10-piece UNIT COST + $10 SKU surcharge and $20 order surcharge. If you order 5 different SKU’s as pre-production samples, your price is UNIT COST of each item + $10 per SKU Surcharge ($50) and $20 order surcharge for a total surcharge of $70. If you order 2 pieces of 5 different SKU’s as pre-production samples (10 total pieces), your price is UNIT COST of each item + $10 per SKU Surcharge ($50) for a total surcharge of $50. A common opportunity is to add spirit wear or coaches’ items to a standard order. If your example order is 12 volleyball uniforms and wanted to add 2 coaches polos and 2 jackets, then the surcharge is $10 per under minimum SKU ($20). Note: the $20 order surcharge is not added since total pieces are over 10.

Below is a list of the major types of fabrics that we employ within our uniform and apparel range. Each of these fabrics have been developed and tested specifically for the sports and apparel they are used on. We feel that the combination of weight, durability, breath-ability and look represents the best application of the fabrics within our line. We have provided a chart that lists primary features as well as notes regarding the primary performance benefits associated with each fabric. IMPORTANT: Please note that we do not offer the ability to change fabrics on individual uniforms or apparel. While you may see more desirable characteristics based on charts below we have tested and consulted with industry experts to ensure that you are receiving the best combination of characteristics for the application or sport. Rest assured that ALL of our fabrics met or exceed not only industry standards but the standards of the top brands in the industry!

Sublimation in its simplest form is a process where ink printed on paper using a high-speed inkjet printer is then transferred into the fabric using heat and pressure. In short, Digital Sublimation is the process where dye ink is heated at over 400° into a gas then transferred onto fabric, creating a bond, then the dye cools and becomes solid once again. This allows for a smooth transition from what you see on your screen to what is seen on fabric. There is almost no limit to the number of colors with this process. This allows the natural wicking materials to remain breathable and maintain their strength and durability. Since dye sublimation inks become part of the fabric, the images will not fade, crack, or peel. Unlike heat transfers or silkscreen, the dye sublimation process allows Performance fabric to maintain its breath-ability. Since every square inch of your garment can be sublimated with your individual colors, logos, number, and names, it is safe to say that our sublimated garments are the only "true" full custom garments available. Sublimation Inks Sublimation ink is unique in its ability to convert from a solid to a gas without going through a liquid form. If you think back to your physics class, this seems to defy logic. You only need to think of an ice cube and its normal process of being a solid, then melting into a liquid and then further melting into gas and evaporating. When heated, sublimation ink bypasses the liquid phase, going directly from solid to gas. What is even stranger about this unique and wonderful ink is that it starts life as a liquid, which is used to print onto paper. Sublimation ink, therefore, goes from liquid to solid to gas instead of solid to liquid to gas. Don't try and figure it out. Just enjoy the result - the best-looking, best-performing uniforms and apparel in the world. During the sublimation transfer process, the ink becomes a gas, absorbing into the fibers and becoming part of the fabric. This is totally different from screen printing, where the ink is deposited on the fabric's surface, suffocating the technical fabric’s characteristic ability to breathe. On the other hand, sublimation allows the garment to maintain its technical characteristics, continuing to breathe and wick moisture away from the body. The fabric, which absorbs the dye completely, remains soft. Your design is permanently infused into the fabric's fiber and does not crack, peel, or wear off. Kiian Inks - the worlds finest As you might expect, there is considerable variance in the quality of inks used in sublimation. We operate on Kiian Hi-Pro inks which are the world's finest. Kiian inks offer unsurpassed color vibrancy, saturation, durability, and colorfastness. These inks are also some of the most expensive globally, costing as much as ten times what lower grade inks cost. These inks were the first from a major ink supplier to receive Nike certification under the restricted substances list and are approved for all garment manufacturing. The Nike certification is rigorous and extensive and shows our commitment to using only the very best products available. Additional certifications are as follows: ADIDAS 01 CLEAR TO WEAR OEKO-TEX® STANDARD NIKE RESTRICTED SUBSTANCES STANDARD Kiian Hi-Pro inks, in addition to maintaining the certifications above, are water-based inks and, as a result, are safe for all youth garment manufacturing.

Nothing is more disappointing than ordering your custom uniforms and apparel only to have them show up late and potentially miss a game or an event. For this reason we want to ensure that you understand what our lead times are and what that really means to you! Our official lead time is 4-weeks from artwork approval ! There we have said it, but if you do not read the rest of this you may be disappointed. Please try and understand the entire order process as our goal is to not only not disappoint you, but rather make the uniform or apparel buying experience as painless, pleasant and transparent as possible. Steps in the Order Process: Initial Inquiry - you call or email us and we talk about your needs Artwork Design – graphic designers interpret your request and send you mock-up Artwork Approval – you and your team review and approve. Be careful no changes allowed once approved Submitting sizes, names and numbers – the order cannot be submitted without a complete list. Be sure that if submitting names they are in the proper case (usually upper) and of course spelled correctly Purchasing – we double check your order and place with factory Production – factory produces your fully custom uniform or apparel in 4-weeks Delivery – allow a few days for product to arrive What does 4-weeks really mean to you! First of all, the clock does not start ticking on the 4-weeks when you pick up the phone and call us. Let us explain the process: A normal call might be “Hi John, this is Bob at ABC High School, I need to get some jerseys. What do you recommend and how long will it take”. Johns response might be “ I recommend our sublimated jerseys and the lead-time is usually 4-weeks”. This is a perfectly normal conversation in which no one has said anything wrong but this is a conversation that inevitably leads to a misunderstanding. Bob as the customer goes to his staff and says John can get us jerseys in 4-weeks. Bob calls John and says lets go ahead with the jerseys I will get you the sizing and numbers. John then says, great let’s get the artwork going and asks Bob the normal questions of what colors, layout ideas, what logo or sponsors are needed, what size and type of font for numbers, etc. John then takes the information and brings it to his graphic department to “interpret” what Bob would like on the jersey. This is a process that usually takes anywhere from 24 to 72 hours depending on how busy the graphic department is. John sends Bob a mock-up 2 days later and Bob says let me show it around and get some comments! This process takes 24 to 72 hours – or more!. Bob comes back and says let’s make a few “tweaks” to the design. Graphics now does this a little quicker but it is still a 24 hour turnaround. Let’s assume Bob likes the changes but still say’s “let me show everyone the final version to be sure”. 24 hours later Bob comes back and says the artwork is approved. John now sends it to purchasing to have the order entered and purchase the goods. Let’s give that process another 24 hours. The factory receives the order but the next day comes back with a question or two wanting to ensure they understand the art and everything about the order. The above paragraph is not an unusual exchange in the uniform order process. On the contrary it is the absolute “norm” and no one has said or done anything wrong. That being said the factory making the order, which offers a 4-week lead time, has now received the order anywhere from 4 days to a week and half or more from the original phone call. If the factory ships in 4-weeks then we need to add time in transit from factory to the order to get to you, the customer. This varies from 1 to 6 days depending on where you are. The reality of the 4-week lead-time is that it can be 6 weeks or more before you receive the goods. Unfortunately many people only hear “4-weeks” and think that we mislead them with a 6 week in-hand date. We want to ensure you that is never our goal and we hope this little bit of “disclosure” makes the order process a little more transparent. The bottom line of this whole exchange is that you need to account for the extra time of doing artwork, getting approvals, shipping of the product, etc. The best rule of thumb is that on average it takes 6 weeks from the time you first pick up the phone until such time your order will arrive. Of course if this is a reorder then 4-weeks and a few of days for freight is OK. Check List for Order Process: Initial Inquiry - you call or email us and we talk about your needs Artwork Design – graphic designers interpret your request and send you mock-up Artwork Approval – you and your team review and approve. Be careful no changes allowed once approved Submitting sizes, names and numbers – the order cannot be submitted without a complete list. Be sure that if submitting names they are in the proper case (usually upper) and of course spelled correctly Purchasing – we consolidate the order and place with factory Production – factory produces you fully custom uniform or apparel in 4-weeks Delivery – allow a few days for product to arrive Please note that RUSH services which offer quicker lead-times may be available. Please read FAQ section on Rush Service for additional details. Note this service is not always available